Human Resources Officer Vacancy-Job Ref: EJMDUN/2609/202663

Human Resources Officer Vacancy-Job Ref: EJMDUN/2609/202663

Chisinau (Moldova)

Job Description
This position is located in the Talent Development Team (TDT), Human Resources Management Service (HRMS), Division for Management (DM) of the United Nations Office at Vienna (UNOV) and the United Nations Office on Drugs and Crime (UNODC) in Vienna, Austria. TDT provides services that build a learning culture, develop competencies and behaviours needed to support the mandates of UNOV/UNODC.

The Team provides services to advise on learning interventions, advocates for a learning culture, the use of learning technology skills and provides personalised learning experiences. The Team is also responsible for language training in all six official languages of the United Nations for all staff, and for training in the area of communications. The Human Resources Officer (Learning and Development) will report to the Chief, Human Resources Management Service (HRMS).

Responsibilities
Within delegated authority, the Human Resources Officer (Learning and Development) is responsible for providing substantive support in guiding managers and staff with regards to performance management and career development, language and communications learning, learning policies and staff development. The incumbent will be responsible for the following specific duties:
Under the overall guidance of the Chief of HRMS, identify and analyze staff development and career support needs and design programmes to meet identified needs. Undertake survey initiatives pertaining to capacity development and operational training.
Supervise and coordinate the preparation and dissemination of monitoring reports on staff development, mandatory training, performance management and career support programmes.

Provide performance management advice to staff and management and assist supervisors and staff with understanding and using the performance management and development system. .
Assess training needs, identify, design and deliver training programmes to staff at all levels throughout the Organization.
Supervise and coordinate the work related to the development and implementation of the language and communication programme in the six official languages as mandated by the General Assembly and the resolutions on Multilingualism, including the work of the teachers and support staff.

Ensure that the detailed programme objectives and assessments of each language programme are harmonized and tied to updated materials and methodology and in line with the UN framework.
Organize and administer the language and communications courses and learning activities (face-to-face, online and blended) and counsel learners. Prepare course schedules. Prepare and supervise the creation and preparation as well as the marking process of language examinations and tests. Participate actively in the recruitment of language teachers, as needed, and set-up teachers’ evaluation measures, processes and tools, and supervise the work of teachers, and suggest training for them.

Assist in preparing policy papers, position papers and briefing notes on issues related to examinations and tests, as well as on learning and development topics.
Create language learning material, develop the language curriculum to target the needs of staff, prepare the design of courses, workshops and other learning activities (including tailor-made courses) and ensure that appropriate methodologies are used.
Prepare various written outputs, e.g. draft background papers, analysis, sections of reports and studies, inputs to publications, statistics and reports.

Provide inputs to the preparation of the proposed programme budget for training and development; monitor the use and allocation of funds and prepare budgetary reports.
Bring up-to-date knowledge and keep abreast of developments in various areas of staff development and learning technologies.
Provide substantive support to the design and implementation of the Service Excellence Training.

Collect and analyze data to identify trends or patterns and provide insights through graphs, charts, tables and reports using data visualization methods to enable data-driven planning, decision-making, presentation and reporting.

Perform other work-related tasks, as assigned.

Competencies
Professionalism: Has knowledge of human resources policies, practices and procedures and ability to apply them in an organizational setting. Has knowledge of management and implementation of learning programmes, capacity development and training practices, including e-learning. Is able to identify issues, formulate opinions, make conclusions and recommendations. Has ability to analyze and interpret data in support of decision-making and convey resulting information to management.

Shows pride in work and in achievements; demonstrates professional competence and mastery of subject matter; is conscientious and efficient in meeting commitments, observing deadlines and achieving results; is motivated by professional rather than personal concerns; shows persistence when faced with difficult problems or challenges; remains calm in stressful situations. Takes responsibility for incorporating gender perspectives and ensuring the equal participation of women and men in all areas of work.

Planning and Organizing: Develops clear goals that are consistent with agreed strategies. Identifies priority activities and assignments; adjusts priorities as required; allocates appropriate amount of time and resources for completing work; foresees risks and allows for contingencies when planning; monitors and adjusts plans and actions as necessary; uses time efficiently. Client orientation: Considers all those to whom services are provided to be “clients” and seeks to see things from clients’ point of view; establishes and maintains productive partnerships with clients by gaining their trust and respect; identifies clients’ needs and matches them to appropriate solutions; monitors ongoing developments inside and outside the clients’ environment to keep informed and anticipate problems; keeps clients informed of progress or setbacks in projects; meets timeline for delivery of products or services to client.

Managing Performance: Delegates the appropriate responsibility, accountability and decision-making authority; makes sure that roles, responsibilities and reporting lines are clear to each staff member; accurately judges the amount of time and resources needed to accomplish a task and matches task to skills; monitors progress against milestones and deadlines; regularly discusses performance and provides feedback and coaching to staff; encourages risk-taking and supports creativity and initiative; actively supports the development and career aspirations of staff; appraises performance fairly.

Education
An advanced university degree (Master’s degree or equivalent) in human resources management, business or public administration, social sciences, education or a related field is required. A first-level university degree in combination with two additional years of qualifying experience may be accepted in lieu of the advanced university degree. A coaching certificate is desirable.

Work Experience
A minimum of five years of progressively responsible professional experience in human resources management, administration, capacity development and training in operational support or a related area, is required. Work experience in overseeing and guiding a small team is required. Direct work experience in the area of staff development is required.

Work experience in the evaluation and impact assessment of training programmes is desirable. Work experience in curriculum development and developing e-learning language programmes for adults is desirable. Experience in coaching and delivering coaching is desirable. Working experience with technology enhanced learning solutions including Virtual Learning Environments, Learning Management Systems, mobile learning, e-learning mobile learning is desirable. Experience in data analytics or related area and an ERP system is desirable.

Languages
English and French are the working languages of the United Nations Secretariat. For this job opening, English is required. French is desirable.

Assessment
Evaluation of qualified applicants may include a substantive assessment and a competency-based interview.

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